How to Reactivate Your Kayo Account

How to Reactivate Your Kayo Account

Kayo Sports is Australia’s premier sports streaming service, offering a massive selection of live and on-demand sports content. If you’ve previously had a Kayo subscription and want to get back into the action, reactivating your account is a simple process. Here’s a step-by-step breakdown of how to get started:

Understanding Your Options

Depending on how you initially subscribed to Kayo, there are a few different ways to reactivate your account:

Direct Subscription: If you initially signed up through the Kayo website, the reactivation process is straightforward and can be done entirely online.

Telstra Subscription: If you obtained your Kayo subscription through your Telstra account, you’ll need to reactivate through Telstra.

App Store Subscriptions (Apple Devices): If you subscribed to Kayo through your iTunes/Apple account, the reactivation process happens within your Apple device settings or the App Store.

Reactivating a Direct Kayo Subscription

Visit the Kayo website: Go to

Click “Sign In”: Locate the “Sign In” button, usually found in the top-right corner of the website.

Enter your login details: Use the email address and password associated with your previous Kayo account. If you’ve forgotten your password, there’s usually an option to reset it.

Select a subscription plan: Choose the Kayo subscription that suits your needs (Basic or Premium).

Update payment information: If your previous payment method has expired, you’ll be prompted to enter your updated credit card or other payment details.

Confirm reactivation: Review your subscription details and confirm your decision to reactivate your Kayo account.

Reactivating Through Other Providers

Telstra: Contact Telstra customer support or visit their website for specific instructions on how to reactivate your Kayo subscription bundled with your Telstra service.

Apple Devices: Follow the steps below:

Open the “Settings” app on your iOS device.

Tap on your name at the top.

Select “Subscriptions”.

Find your Kayo subscription and tap on it.

Choose the desired subscription plan and confirm.

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Important Notes:

Previous viewing history: In most cases, your viewing history, favorites, and preferences should be restored upon reactivation.

Dormant accounts: If your account has been inactive for an extended period, you might need to contact Kayo customer support for assistance with reactivation.

Troubleshooting Tips

Can’t remember your login details: Use the password reset option, or contact Kayo customer support.

Subscription error messages: If you encounter error messages, carefully read the message for clues and double-check that you’re using the correct reactivation method based on your original subscription source.

Get Back to the Sports Action

By following these straightforward steps, you’ll quickly be back to enjoying all the world-class sports that Kayo has to offer. If you need further assistance, don’t hesitate to visit the Kayo Help Centre ( or reach out to their customer support team.

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Q: How do I reactivate my Kayo account?

A: The process depends on how you originally subscribed:

Direct Kayo Subscription: Visit the Kayo website, sign in, and choose a new plan.

Telstra Subscription: Reactivate through your Telstra account.

iTunes/App Store Subscription: Manage it through your Apple device settings.

Q: Will I lose my viewing history and preferences if I reactivate?

A: No, in most cases, your account information should be restored after reactivation.

Q: What if I can’t remember my login details?

A: Use the “Forgot Password” option on the Kayo website or contact their customer support.

Q: I subscribed through Telstra. Do I reactivate through them?

A: Yes, if your Kayo subscription is part of your Telstra bundle, you’ll need to reactivate it through your Telstra account or their customer service.

Q: My account has been inactive for a long time. Can I still reactivate it?

A: It’s likely, but you may need to contact Kayo customer support to assist you with the process.